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第一编 语言 Part One Language2

第一章 语言的概念 Chapter One Concept of Language2

第一节 概述 Section One Introduction2

一、语言基本形态 Basic Form of Language2

二、语言的要求 Language Requirement3

三、语言的学习 Language Study5

第二节 语言的基本功能 Section Two Basic Functions of Language6

一、语言是人优于动物的重要特征 Language--an Important Feature of Man Being Superior to Animals6

二、文字是文明储存的宝库 Language--Treasure of Civilization7

三、语言是生活方式的表现 Language--Manifestation of Life Style8

四、语言的沟通功能 Communicative Function of Language8

第三节 语言的社会性 Section Three Social Nature of Language9

一、语言是为社会生活服务 Social Service of Language9

二、语言的社会性反映在人与人之间的关系 Interrelationship between Language and Society10

三、语言是社会现象 Social Phenomena of Language10

第二章 语言的基本知识 Chapter Two Basic Knowledge of Language12

第一节 语法与修辞 Section One Grammar and Rhetoric12

一、语法及语法单位 Grammar and Its Unit12

二、修辞 Rhetoric14

第二节 逻辑知识 Section Two Knowledge of Logic17

一、逻辑 Logic17

二、概念 Concept18

三、判断 Judgement20

四、推理 Inference21

五、思维的基本规律 Basic Regularity of Thinking23

第三节 语言形式的多样性 Section Three Multi-forms of Language24

一、实用语言 Practical Language24

二、艺术语言 Art Language24

三、幽默语言 Humorous Language25

四、称呼语言 Addressing Language26

第四节 语言交流的艺术 Section Four Artistry of Language Communication26

一、语言的艺术性是人类交往的前提 Artistry of Language--the Premise of Communication27

二、语言交流的一般要求 General Requirement of Language Communication27

三、语言交流中的忌讳 Taboos of Language Communication29

四、语言交流中的修养 Cultivation of Language Communication30

第五节 写作知识 Section Five Writing Knowledge35

一、主题 Subject35

二、素材 Material36

三、结构 Structure36

四、表达方式 Expression37

五、语言文字 Spoken and Written Language37

第六节 口语 Section Six Spoken Language38

一、口语的形式 Formation of Spoken Language38

二、口语的特点 Characteristic of Spoken Language39

三、口语训练方法简介 Brief Introduction to Oral Training40

第二编 护士的语言修养与技巧 Part Two Cultivation and Skill of Nurse Language44

第一章 当代护士语言交流趋势 Chapter One Current Tendency of Contemporary Nurse Language Communication44

第一节 交流出现多种语言同时并存 Section One Coexistence of Various Language in Communication44

一、国际形势要求护士语言多样化 Nurse Language Diversity--Requirement of International Sitration44

二、我国国情要求护士语言多样化 Nurse Language Diversity--Requirement of State of Country45

三、历史证明发达国家得益于语言交流多样化 Developed Countries Benefiting Considerably From Language Communication Diversity45

第二节 交流更具灵活性、个性 Section Two Flexibility and Personality of Communication46

一、素质教育造就的高素质、个性化人才增多 Quality-Based Education--Creation of Individuals with High Qualities and Talents46

二、社会发展带来护理问题多样化 Variety of Nursing Problems with Development of Society47

第三节 心理护理将日益受到重视 Section Three More Attention to Psychological Nursing47

一、现代社会特征决定了心理问题增多 Modern Social Features--Magnitude of Mental Problems47

二、国内外心理护理现状表明加强心理护理是世界趋势 World Tendency Both Home and Abroad--Reinforcement of Psychological Nursing48

第四节 交流途径、场所增多 Section Four More Ways of Communication50

一、网络化时代创造新的交流途径 Network--New Way of Communication50

二、广泛开展社区服务、上门提供心理护理 Development of Community Service and Supply of Psychological Nursing to Patients51

第二章 护士交谈礼仪与修养 Chapter Two Manners and Cultivation of Nurse Communication52

第一节 语言在护理工作中的重要性 Section One Importance of Language in Nursing52

一、语言是护理工作中的重要工具 Language-Important Means in Nursing52

二、护理工作中语言的双重功能 Language-Dual Functions in Nursing53

三、掌握语言的艺术性是精神文明建设的需要，是开展整体护理的保证 Good Command of Language--Demand for Construction of Spiritual Civilization and Guarantee of Whole--level Nursing54

四、语言是护理美的体现 Language--Manifestation of Beauty in Nursing54

第二节 护士的修养 Section Two Cultivation of Nurses55

一、品德修养 Morality Cultivation55

二、知识修养 Knowledge Cultivation56

三、语言修养 Language Cultivation57

四、文学修养 Literature Cultivation61

第三节 护士的仪表礼仪 Section Three Manners of Nurses62

一、着装礼仪 Dressing62

二、仪容仪表 Appearance63

三、举止礼仪 Behavior64

四、礼仪与风度 Proprieties and Deportment65

第四节 护士的交谈礼仪 Section Four Communication Proprieties of Nurses66

一、谈话的态度 Attitude of Communication67

二、谈话的分寸 Sense of Communication68

三、谈话的内容 Content of Communication68

四、谈话的技巧 Skills of Communication69

第五节 接待各类病人的礼仪 Section Five Proprieties of Receiving Various Patients72

一、接待门诊病人的礼仪 Proprieties of Receiving Clinic Patients72

二、接待急诊病人的礼仪 Proprieties of Receiving Emergency Patients73

三、接待住院病人的礼仪 Proprieties of Receiving in Patients74

四、接待手术病人的礼仪 Proprieties of Receiving Operated Patients75

五、接待老年病人的礼仪 Proprieties of Receiving Elderly Patients76

六、接待儿童病人的礼仪 Proprieties of Receiving Child Patients77

第六节 电话礼仪 Section Six Phone Proprieties78

一、通话时礼貌待人 Polite Language over the Phone79

二、通话时注意社会公德 Paying Attention to Social Morality over the Phone79

三、通话时注意时间 Taking Notice of Calling Time80

四、通话内容要简明 Concise Expression On the Phone80

五、通话时碰到特殊情况也应注意礼仪 Keeping Courtesy in Mind under Unexpected Circumstances81

第三章 护士语言沟通的艺术 Chapter Three Art of Nurse Linguistic Communication82

第一节 沟通 Section One Communication82

一、沟通的概念 Concept of Communication83

二、沟通的类型 Types of Communication87

第二节 护理工作中的沟通 Section Two Communication in Nursing89

一、护士的人际关系 Interrelationship among Nurses89

二、护患之间的沟通 Communication between Nurses and Patients90

三、医护之间的沟通 Communication between Doctors and Nurses103

四、护士内部之间的沟通 Communication among Nurses105

五、护士与医技科室人员之间的沟通 Communication between Nurses and Staff in Different Departments107

六、护士与医院其他人员的沟通 Communication between Nurses and Other Members in Hospital108

第三节 护患沟通的技巧 Section Three Techniques of Communication between Nurses and Patients109

一、护患沟通的特点 Characteristic of Communication between Nurses and Patients109

二、语言沟通的技巧 Skills in Linguistic Communication111

三、非语言沟通的技巧 Skills in Nonlinguistic Communication118

第四章 护士处世语言技巧 Chapter Four Language Skills in Treating People and Conducting Oneself123

第一节 克服首次交往中羞怯的技巧 Section One Skills in Overcoming Timidity during First Contact123

第二节 迎刃化解问题和有效的劝解艺术 Section Two Techniques for Quick Solution to Problems and Effective Mediation125

第三节 学会让人体面地下台阶 Section Three Skills in Getting People out of Embarrassing Situation127

第四节 避开使人难堪的话题 Section Four Avoiding Embarrassing Topics128

第五节 故意示弱是消除嫉妒的妙方 Section Five A Wonderful Way of Eliminating Jealousy--Avoiding Showing-off130

第六节 消除隔阂的桥梁 Section Six Self-Criticism--a Bridge for Eliminating Misunderstanding131

第七节 请求他人帮忙的艺术 Section Seven Art of Asking for Help133

第八节 开玩笑的学问 Section Eight Skill in Playing a Joke136

第五章 打动人心的交际语言 Chapter Five Touching Social Language138

第一节 巧妙运用寒暄的功能 Section One Cleverly Making Use of Greeting138

第二节 对谁都要有得体的称呼 Section Two Art of Giving Appropriate Addressing140

第三节 说“不”字的技巧 Section Three Techniques for Saying “NO”143

第四节 “谢谢”的巧妙用法 Section Four Clever Use of “Thanks”145

第五节 催款时的语言技巧 Section Five Language Techniques for Pressing for Debts147

第六节 安慰--雪中送炭 Section Six Consolation--Providing Timely Help148

第七节 称赞的技巧 Section Seven Skills in Praise150

第六章 学会巧妙地区别语言 Chapter Six Learning How to Distinguish Meaning of Words153

第一节 护士必须掌握批评的艺术 Section One Mastering Skills of Criticism By Nurses153

第二节 忠言不逆耳的艺术 Section Two Art of Good Advice Not Jarring on the Ear155

第三节 语言激将的艺术 Section Three Skills in Prodding People into Action157

第四节 礼貌中断对方谈话的技巧 Section Four Skills for Politely Interrupting the People s Conversation159

第七章 学会机智的应变技巧 Chapter Seven Learning How to Wisely Adjust to Changing Circumstances162

第一节 自嘲在交谈中的妙用 Section One Wisely Use of Self-Satire in Conversation162

第二节 应付“揭短”的技巧 Section Two Skills in Dealing with “Raking up Faults”165

第三节 巧妙运用罗唆的技巧 Section Three Skills in Cleverly Making Use of Talktiveness166

第四节 巧妙拒绝别人的技巧 Section Four Skils in Declining Offers168

第八章 掌握高超的语言技巧 Chapter Eight Commanding Super Language Skills172

第一节 运用形象性语言技巧 Section One Skills in Using Vivid Language172

第二节 运用典故以理服人 Section Two Skills in Convince People with Literary Quotations173

第三节 使旧话题生出新意的技巧 Section Three Skills in Creating New Meanings From Old Topics175

第四节 以名篇名句达到语言的升华技巧 Section Four Skills in Language Distillation with Good and Old Sayings177

第五节 运用诙谐语言和歇后语 Section Five Skills in Using Humors and Proverbs178

第六节 运用对比、比喻的技巧 Section Six Skills in Using Contrast and Figurative Expressions180

第七节 设问与反问的艺术 Section Seven Art of Putting Forward Questions and Rhetorical Questions182

第九章 提高护士语言的感染力 Chapter Nine Raising Influence of Nurse Language185

第一节 态势语言的妙用 Section One Clever Use of Body Language185

一、非语言的语言 Non-Spoken of Language186

二、态势语言的基本特征 Basic Features of Body Language187

三、常用态势语言的含义 Meanings of the Often Used Body Language190

四、态势语言的正确使用 Correct Use of Body Language192

五、空间语言与物体语言 Space Language and Object Language194

第二节 提高自身语言素质 Section Two Increasing Nurses Own Language Quality197

一、培养讲话的自信心 Developing Self-Confidence in Speech198

二、赋于讲话之生命力--生动形象 Bestowing Vitality to Speech201

三、注意讲话的语气和语调 Paying Attention to Tone and Intonation of Speech203

四、讲话的速度与节奏 Speed and Rhythm of Speech207

五、讲话的音量 Volume of Speech209

六、与病人共同感受自己的讲话 Sharing Feelings Delivered by Speech with Patients210

七、掌握“开好头”的技巧 Mastering Skills in Opening A Conversation215

八、掌握精炼、简洁、明快的说话艺术 Art of Concise,Brief and Vivid Speech218

第三节 准确掌握通用的语言技巧 Section Three Skills in Correct Commanding Common Language221

一、巧妙掌握说话的时机 Art of Choosing Right Moment for Talking221

二、把话说明白的学问 Skill in Making Oneself Understood224

三、对病人别用质问的语气说话 Avoiding Interrogative Tone to Patients228

四、掌握讲话精华的艺术 Art of Uttering Essence of Speech232

五、应掌握高明的插话技巧 Skills in Wisely Cutting in During Conversation235

第十章 心理护理会谈的技巧 Chapter Ten Talking Skills in Psychological Nursing238

一、护士在心理护理工作中的角色 Nurses Roles in Psychological Nursing238

二、心理护理会谈技巧 Talking Skills in Psychological Nursing239

第三编 护士用语 Part Three Nurse Terms248

第一章 护理操作用语 Chapter One Phrases of Nursing Operation248

第一节 操作用语的组成 Section One Formation of Operational Phrases248

一、操作前解释 Explaination before Operation249

二、操作中指导 Guidane in Operation249

三、操作后嘱咐 Hand-over after Operation250

第二节 常用护理操作用语 Section Two Special Terms of Nursing Operation251

一、体温、脉搏、呼吸、血压的测量 Measurement of Temperature,Pulse,Respiration and Blood Pressure251

二、口腔护理 Oral Cavity Nursing253

三、皮肤过敏试验与肌肉注射 Skin Test and Muscle Injection254

四、静脉输液法 Intravenous Injection255

五、发口服药 Distribution of Medicine256

六、留置胃管 Leave Gastric Tube257

七、灌肠 Enema258

八、导尿术 Urethral Catheterization259

九、氧气吸入 Oxygen Inhalation Treatment260

十、静脉输血 Venous Transfusion260

十一、晨间护理 Morning Nursing261

十二、晚间护理 Night Nursing262

十三、褥疮护理 Nursing of Bed Sore263

十四、卧床女病人洗头 Washing Head for Alinostatic Female Patient264

十五、使用约束用具 Using Restraint Tools264

十六、酒精擦浴 Aloohol Ruvving for Decreasing Temperatures265

十七、皮肤准备 Skin Preparation266

十八、吸痰术 Exsuction of Sputum266

十九、膀胱冲洗 Irrigation of Bladder267

二十、会阴冲洗 Irrigation of Perineum268

二十一、肛门坐浴 Sit Bath of Anus/Hip Bath268

二十二、体位引流 Postural Drainage269

二十三、呼吸训练 Reapiratory Training270

二十四、痰标本采集 Sputum Sampling271

二十五、纤维胃镜检查术 Fibeascope Examination272

二十六、尿糖测定 Examination of Sugar in Urine273

二十七、胰岛素注射 Injection of Insulin274

二十八、心电监护 Electrocardiogram Monitor275

二十九、心导管介入检查术 Examination Cardiac Catheterization276

第三节 日常护理工作用语 Section Three Daily Nursing Expressions279

一、门诊 Outpatient Service280

二、急诊 Emergency-Call281

三、病房护士用语 Nurses Expressions in Wards283

第二章 安慰用语 Chapter Two Consolation Phrases290

第一节 对癌症病人的安慰性用语 Section One Consolatory Expressions to Patients with Cancer290

第二节 对伤残病人的安慰性用语 Section Two Consolatory Expressions to the Disabled293

第三节 对死亡病人家属的安慰性用语 Section Three Consolatory Talks to the Family of the Dead295

第三章 护士健康教育用语 Chapter Three Nurse s Expressions in Health Education297

第一节 健康教育 Section One Health Education297

一、健康教育的概念 Concept of Health Education297

二、健康教育与卫生宣教 Health and Hygiene Education298

第二节 病人教育 Section Two Patient Education299

一、病人教育的概念 Concept of Patient Education299

二、病人教育的意义 Importance of Patient Education299

三、护士在病人教育中的作用 Nurse s Roles in Patient Education301

第三节 病人教育中的护士用语 Section Three Nurse s Expressions in Patient Education302

一、内科常见疾病的健康教育范例 Health Educational Examples of Common Disease in Internal Medicine302

二、外科常见疾病的健康教育范例 Health Educational Examples of Common Disease in Surgery329

三、妇科常见疾病的健康教育范例 Health Educational Examples of Common Disease in Gynecology337

四、儿科常见疾病的健康教育范例 Health Educational Examples of Common Disease in Paediatrics341

五、五官科常见疾病的健康教育范例 Health Educational Examples of for Common Disease in ENT344

附 英汉对照，医院常用会话 English-Chinese Dialogue in the Hospital353

一、一般用语 Expressions Commonly Used in All specialties353

二、病人常用语 Sentences Commonly Used by Petients360

三、入院 Admission363

四、出院 Discharge365

五、药房 Pharmacy Room367

六、术前准备 Before Operation368

七、护理技术 Nursing Technique375

八、与患者交谈 Chatting with Patients379

九、查房 Making Ward Rounds379

十、与患者交流 Communicating With Patients381

十一、疾病范例 Examples of Disease385